| About Us Port Vale Football Club are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at valeshop@port-vale.co.uk or enquiries@port-vale.co.uk |
| Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. |
| Shipping And Handling All orders are dispatched by the Royal Mail postal service |
| Delivery Schedule We aim to dispatch orders within 4 working days but please allow up to 10 days. Overseas orders may take up to three weeks for delivery depending upon destination. Some orders may be delivered in several parcels to suit packaging requirements. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges All prices are inclusive of VAT at 17.5% |
| Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee Every article in this catalogue is guaranteed and will give fair wear and service. If for any reason you are not satisfied with any product we will do our utmost to deal with your complaint to your complete satisfaction. This guarantee does not affect your statutory rights.MAIL ORDER EXCHANGES & REFUNDSWe will exchange or refund most goods if they are not suitable, provided they are returned to PVFC within 14 days by registered post or recorded delivery and are received in a new and unused condition with original wrapping. We will not accept responsibility for lost goods when returning goods and we reserve the right to refuse exchange or refund if the goods have been worn or used. |
| Reaching Us If you need to contact us, please email us on manager@valeshop.com>, alternatively, you can call on 01782 655833 (International +44 1782 655833 ) or fax us on 01782 655836 [International +44 1782 655836 or write to us at Port Vale Club Shop, Hamil Rd, Burslem, Stoke on Trent, Staffordshire, ST6 1AW. England |
| Privacy Policy Port Vale Football Club do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. |
| Returns Policy Insert your returns policy here. To understand your obligations as a merchant in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
Official Port Vale Merchandise Catalogue | |
